Problems Viewing a Video?

We apologize for the inconvenience. Please tell us what the the problem is. We will promptly try to fix it.

This page describes a few common problems and tells how to report them to us via e-mail.

Is the problem blurry or jumpy video or video that is not displaying at all? This can happen when—

• Your Internet connection is slow
• Internet traffic is heavy
• Not enough memory is available to your computer (closing other open programs or rebooting the computer can help)
• Your media player software needs updating.

Other things you may need to do include:

• Making sure your browser is enabled to view video clips
• Clear your browser's history
• Try an alternative browser

While those causes are beyond our control, we will try to resolve other issues. Please tell us:

• Which video is giving you problems (please include the full page address, for example, www.emporia.edu/jones/kmeacademy/burmese.html).
• What the problem seems to be--the more details you supply, the better.
• What error messages, if any, are appearing on your computer screen.
• Which media player and version you are using, for example, Windows Media Player 9.

Please send your report to Terri Weast.